Residential FAQs

Show All Answers | Close All Answers

  1. When is my payment due?
  2. Where do I send my payment?
  3. What happens if my bank won't pay my check or transfer?
  4. How can I change my name and/or mailing address?
  5. How did I get enrolled in this program?
  6. Who do I call if I have questions about my program?
  7. How do I cancel my enrollment?
  8. What is the difference between Nicor Advanced Energy and Nicor Gas?
  9. I believe I am owed a credit. How can I confirm that?
Q 1:

When is my payment due?

A 1:

Your bill is due on or before the date shown on your bill stub.

  • Residential customer bills are due 21 days after they are issued.
  • Commercial customer bills are due 14 days after they are issued.
Q 2:

Where do I send my payment?

A 2:
If your energy plan amount is billed on the Nicor Gas bill, you should send payment to:

 

       Nicor Gas

       P.O. Box 5407

       Carol Stream, IL 60197-5407

 

If your energy plan amount is billed on the Nicor Advanced Energy bill, you should send payment to:

 

      Nicor Advanced Energy

      Remittance Processing

      PO Box 30093

      Lansing, MI 48909-7593

Q 3:

What happens if my bank won't pay my check or transfer?

A 3:
If your bank returns a check, or an electronic transfer is refused due to insufficient funds, an additional charge of $25.00 may be added to your account.  Please be aware that we don’t resubmit checks for a second attempt at payment.
Q 4:

How can I change my name and/or mailing address?

A 4:
You can easily change your name and/or mailing address when you send a payment. Just place a mark in the check box above the address shown on the payment slip that comes with your statement, then turn the slip over and add your new address information. Be sure to include your payment slip when you send in your payment. If you are moving, please call us at 1-877-292-9363.
Q 5:

How did I get enrolled in this program?

A 5:
We often send solicitations via mail, email and the Internet inviting individuals to enroll by phone, online, or by reply card. 
Q 6:

Who do I call if I have questions about my program?

A 6:
Call us at 1-877-292-9363 and one of our associates will be happy to assist you. Please have your account number handy before making the call.
Q 7:

How do I cancel my enrollment?

A 7:
Call us at 1-877-292-9363. Please refer to your terms and conditions to learn more about canceling your enrollment, as well as any cancellation fees that may apply if you do so during your contract term.
Q 8:

What is the difference between Nicor Advanced Energy and Nicor Gas?

A 8:
Nicor Advanced Energy (“NAE”) is not the same company as Nicor Gas Company, and the Illinois Commerce Commission (“ICC”) does not regulate NAE’s prices. You do not have to buy products or services from NAE in order to receive the same quality of service from the gas utility. Nicor Gas does not set the price you pay for such service nor does the ICC regulate the prices offered by NAE.

Q 9:

I believe I am owed a credit. How can I confirm that?

A 9:
Call us at 1-877-292-9363 and one of our associates will be happy to assist you. Please have your account number handy before making the call.
  1. What is the Nicor Advanced Energy Guaranteed Bill program?
  2. What are the benefits of Guaranteed Bill?
  3. How is my monthly amount calculated?
  4. How long is the Guaranteed Bill quote good for?
  5. What happens at the end of my 12-month Guaranteed Bill agreement?
  6. Are there any additional fees to enroll in the Guaranteed Bill program?
  7. Is there a fee if I decide to cancel?
  8. What is rescission and how is it different from cancellation?
  9. When will I receive my first bill from Nicor Advanced Energy with my Guaranteed Bill amount?
  10. What happens if I pay more or less than my Guaranteed Bill amount in a given month?
  11. How is the Guaranteed Bill program different from the utility's budget plan?
  12. What if I am already enrolled in the utility's budget plan and I want to enroll in the Nicor Advanced Energy Guaranteed Bill program?
  13. What happens if I don't pay off my entire utility balance before I receive my first Guaranteed Bill statement?
  14. Is the Guaranteed Bill program a kind of savings program?
  15. If I move to a new address, will my Guaranteed Bill contract automatically carry over and will it continue to be the same amount?
  16. What is the difference between Nicor Advanced Energy and Nicor Gas?
  17. Can I be on another Choice program and request to go on the Guaranteed Bill program?
  18. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  19. Is the gas supply purchased through Guaranteed Bill secure and reliable?
  20. What price per-therm do you use to calculate the Guaranteed Bill amount?
Q 1:

What is the Nicor Advanced Energy Guaranteed Bill program?

A 1:
Nicor Advanced Energy’s Guaranteed Bill program is a way to lock in the amount you pay for gas for 12 months, regardless of changes in gas prices or your usage due to weather.  
Q 2:

What are the benefits of Guaranteed Bill?

A 2:

By locking in the amount you pay for gas over 12 months, your monthly bill will not change – guaranteed!

  • Because there are no periodic adjustments, you’re protected from rising gas prices and unpredictable weather during the term of your plan 
  • Makes monthly budgeting easy
  • You know exactly how much you’re paying for gas each month 
Q 3:

How is my monthly amount calculated?

A 3:

Your Guaranteed Bill amount is customized for you based on several factors, including gas use in your home in the past, gas prices, and weather conditions.

Your Guaranteed Bill customized monthly amount includes:

  • All natural gas-related costs
  • Any program administration fees
  • Any applicable taxes 
Q 4:

How long is the Guaranteed Bill quote good for?

A 4:
Once you have received your quote, you have until the end of that day to enroll and lock in at that price. If you choose not to enroll until a later date, please be aware that your Guaranteed Bill quote could change due to changes in gas prices and other factors.
Q 5:

What happens at the end of my 12-month Guaranteed Bill agreement?

A 5:

Before your 12-month Guaranteed Bill agreement ends, we will forward your new Guaranteed Bill amount for the next 12-month period along with your new terms and conditions.

  • If you accept the amount and terms, do nothing and your 12-month Guaranteed Bill amount will go into effect automatically under our then-current plan terms.
  • If you choose not to renew, call us at 1-877-292-9363 within 30 days of the postmarked date of the notice of your new amount and terms to cancel your agreement.
Nicor Advanced Energy reserves the right not to renew your Guaranteed Bill agreement. 
Q 6:

Are there any additional fees to enroll in the Guaranteed Bill program?

A 6:

No extra charges or additional monthly fees are added to your Guaranteed Bill amount after you’ve enrolled. Your Nicor Advanced Energy Guaranteed Bill amount includes:

  • All natural gas-related costs
  • Program administration fees
  • Any applicable taxes 
Q 7:

Is there a fee if I decide to cancel?

A 7:

Agreements vary based on such factors as time of enrollment or inclusion of special offers.

  • If your agreement contains a cancellation fee, please note that there is no cancellation fee if you cancel your agreement within 10 business days of the issue date of your first bill.
  • If you terminate this agreement or otherwise cause the termination of this agreement after the 10-business-day period, a termination fee of $50 may apply.

You'll be responsible for the period of time you are on the plan. Be sure you understand your cancellation terms before you enroll.

Q 8:

What is rescission and how is it different from cancellation?

A 8:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made.  If you decide to rescind your Guaranteed Bill contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Nicor Advanced Energy. If a contract is rescinded, you’ll remain a customer of the energy supplier you had contracted with prior to enrolling in the Nicor Advanced Energy contract.

  • To rescind your contract in Nicor Gas territory, call 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 9:

When will I receive my first bill from Nicor Advanced Energy with my Guaranteed Bill amount?

A 9:
After you enroll, you’ll receive at least one more regular gas bill, which you will be responsible for paying. You’ll become active in the Guaranteed Bill program at the first meter reading after the utility accepts you into its Choice program. You’ll receive your first Guaranteed Bill charges approximately 30 days after you become active in the Guaranteed Bill program.
Q 10:

What happens if I pay more or less than my Guaranteed Bill amount in a given month?

A 10:
The amount you overpay will be considered a credit, which can be applied toward your next month's Guaranteed Bill amount if you so desire. Underpaying will result in a past-due balance that will appear on your next month's bill. You’ll still be responsible for your past-due balance and any late-payment fees (1.5% of your outstanding balance). Nicor Advanced Energy reserves the right to terminate Guaranteed Bill service due to nonpayment.
Q 11:

How is the Guaranteed Bill program different from the utility's budget plan?

A 11:
The utility’s budget plan includes periodic adjustments based on changes in gas prices and usage, which can vary dramatically. Guaranteed Bill has no periodic adjustments regardless of changes in gas prices or weather. Your Guaranteed Bill amount may be higher or lower compared to what you might have paid under the utility's budget plan.
Q 12:

What if I am already enrolled in the utility's budget plan and I want to enroll in the Nicor Advanced Energy Guaranteed Bill program?

A 12:

If you enroll in Nicor Advanced Energy’s Guaranteed Bill program, you will be leaving your current budget plan. You’ll remain responsible for any balance you may owe, and it will appear on your final utility bill.

  • If you have built a credit balance with Nicor Gas, the credit will be used to pay amounts that become due, including amounts due on your Nicor Advanced Energy account.
  • If you have built a credit balance with Peoples Gas or North Shore Gas, Nicor Advanced Energy can ask the utility to issue you a refund check so you can use these funds toward future Guaranteed Bill amounts.
Q 13:

What happens if I don't pay off my entire utility balance before I receive my first Guaranteed Bill statement?

A 13:
You will still be responsible for any remaining outstanding balances and/or additional late payment fees from the utility until that balance is paid off, even if you're on the Guaranteed Bill program.
Q 14:

Is the Guaranteed Bill program a kind of savings program?

A 14:
This is a convenience plan. You may or may not save money compared to traditional utility service.

Q 15:

If I move to a new address, will my Guaranteed Bill contract automatically carry over and will it continue to be the same amount?

A 15:
No, because we’ll calculate a new Guaranteed Bill amount for you. If this is not possible because we don’t have enough usage information for your new home, you’ll be responsible for the final Guaranteed Bill charge at your current residence.
Q 16:

What is the difference between Nicor Advanced Energy and Nicor Gas?

A 16:

Nicor Advanced Energy (“NAE”) is not the same company as Nicor Gas Company, and the Illinois Commerce Commission (“ICC”) does not regulate NAE’s prices. You do not have to buy products or services from NAE in order to receive the same quality of service from the gas utility. Nicor Gas does not set the price you pay for such service nor does the ICC regulate the prices offered by NAE.

Q 17:

Can I be on another Choice program and request to go on the Guaranteed Bill program?

A 17:
No. If you decide to enroll in the Guaranteed Bill program, you agree to cancel your contract with your current provider. Prior to enrolling in the Guaranteed Bill program, you should review your current alternative gas provider contract or contact your current supplier to determine if they have any cancellation fees.

Q 18:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 18:

You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005
Q 19:

Is the gas supply purchased through Guaranteed Bill secure and reliable?

A 19:

Yes. You’ll be purchasing your natural gas from Nicor Advanced Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Nicor Advanced Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor and Peoples Gas/North Shore Gas territories. In addition, Nicor Advanced Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Nicor Advanced Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.
Q 20:

What price per-therm do you use to calculate the Guaranteed Bill amount?

A 20:

The Guaranteed Bill Plan does not have a price per therm and comparing it to a usage-billed plan isn’t an apples-to-apples comparison.  When we determine your Guaranteed Bill amount, we use a proprietary formula that looks at several factors including but not limited to your historical gas usage, gas market conditions, and weather conditions.  Your Guaranteed Bill amount will include all natural gas related costs, administration fees and applicable taxes unlike a plan that is based on a price per therm.  The Guaranteed Bill Plan lets you know now with certainty what your total gas costs will be for the 12-month plan term.


  1. How does the TruBalance Plan work?
  2. What are the benefits of TruBalance?
  3. How is the TruBalance amount determined?
  4. How long is the TruBalance quote good for?
  5. What happens at the end of my TruBalance contract?
  6. Are there any fees associated with the program?
  7. Is there a fee if I decide to cancel?
  8. What is rescission and how is it different from cancellation?
  9. Will I save money on the TruBalance program compared to what I would have paid on traditional gas utility service?
  10. If I am already with another supplier, how can I get on the TruBalance program?
  11. If I move to a new address, will my TruBalance contract automatically carry over?
  12. What if I am already enrolled in the gas utility budget plan and I now want to enroll in the TruBalance program?
  13. When will I receive my first bill with my TruBalance charges?
  14. What happens if I don’t pay my TruBalance bill?
  15. What is the difference between Nicor Advanced Energy and Nicor Gas?
  16. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  17. Is the gas supply purchased through TruBalance secure and reliable?
Q 1:

How does the TruBalance Plan work?

A 1:

Nicor Advanced Energy's TruBalance Plan is a combination of a variable priced product and a fixed price product. This means that half of your monthly gas usage is billed at a fixed price per therm for one year, and half of your monthly usage is billed at a monthly market price plus a set cost per therm.

Half of your usage is insulated from fluctuating natural gas prices because your price per therm remains unchanged. Half of your usage is billed based on prevailing monthly market prices.
Q 2:

What are the benefits of TruBalance?

A 2:
By blending fixed and variable prices into a single plan, you get some degree of protection whether prices rise or fall.

  • If prices fall, TruBalance may provide potential savings compared to a fixed price product
  • If prices rise, TruBalance may provide protection compared to a straight variable product 
Q 3:

How is the TruBalance amount determined?

A 3:

With TruBalance:

  • Half of your monthly usage is locked in at a fixed price per therm. That fixed price is based on market prices on your date of enrollment and remains unchanged for a year. 
  • The other half of your monthly usage is calculated from a monthly variable market-based price based on the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a set cost per therm.
Q 4:

How long is the TruBalance quote good for?

A 4:
Once you’ve been given a TruBalance quote for half of your usage, we encourage you to enroll by the end of that business day and lock in the quoted price. If you choose not to enroll until a later date, your TruBalance quote may change.
Q 5:

What happens at the end of my TruBalance contract?

A 5:
Before your 12-month TruBalance agreement ends, we will:

  • Send you your fixed price per therm — for half of your usage — for the next 12 months
  • Send you the set cost per therm on the variable price, and a written notice if there are changes to the terms and conditions of the TruBalance agreement
  • Renew your enrollment automatically at that new rate and terms unless you notify us at 1-877-292-9363 within 30 days of the postmark date of the notice of your new amount and terms

Nicor Advanced Energy reserves the right not to renew your TruBalance Plan agreement.
Q 6:

Are there any fees associated with the program?

A 6:
There are no enrollment fees or extra charges to enroll in this plan.
Q 7:

Is there a fee if I decide to cancel?

A 7:

There is no cancellation fee if you cancel your agreement within 10 business days of the issue date of your first bill. If you terminate this agreement or otherwise cause the termination of this agreement after the 10-business-day period, a termination fee of $50 will apply. You’ll be responsible for the period of time you are on the plan. To cancel your TruBalance Plan, call us at 1-877-292-9363. Cancellation fees may apply.

Q 8:

What is rescission and how is it different from cancellation?

A 8:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made. If you decide to rescind your TruBalance contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Nicor Advanced Energy. If a contract is rescinded, you'll remain a customer of the energy supplier you had contracted with prior to enrolling in the Nicor Advanced Energy contract.

  • To rescind your contract in Nicor Gas territory, call 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 9:

Will I save money on the TruBalance program compared to what I would have paid on traditional gas utility service?

A 9:
You may or may not save money on the TruBalance program compared to traditional utility service.
Q 10:

If I am already with another supplier, how can I get on the TruBalance program?

A 10:

If you decide to enroll in the TruBalance program, your contract with your current supplier will be canceled. Prior to enrolling in the TruBalance program, you should review your current supplier contract or contact your current supplier to determine if there are any cancellation fees.

Q 11:

If I move to a new address, will my TruBalance contract automatically carry over?

A 11:

It depends on how your utility processes your request to establish service at your new address.  You can facilitate an automatic transfer by taking the following actions.

Before you move, call the utility and request that the gas be turned off at your old house and turned on at your new house.  Both requests should be made during the same phone call. Be sure to contact Nicor Advanced Energy, as well, before you move, so we can change your billing address.

When the utility notifies us that you have moved, we’ll enroll you in the Nicor Advanced Energy TruBalance plan and notify you of your new pricing, terms and conditions.

You may be responsible for one last TruBalance charge at your old residence. If you choose to cancel your new agreement at your new location, you may do so without penalty for a period of 30 days after the postmark date of the new offer.  You’ll be responsible for any period of time you may be on the program.
Q 12:

What if I am already enrolled in the gas utility budget plan and I now want to enroll in the TruBalance program?

A 12:
If you decide to enroll in the TruBalance program, you’ll automatically be removed from your current budget plan. You’ll remain responsible for any outstanding amount you may owe, and it will be presented on your final utility bill.

  • If you have built a credit balance with Nicor Gas, the credit will be used to pay amounts that become due, including amounts due on your Nicor Advanced Energy account
  • If you have built a credit balance in the Peoples Gas or North Shore Gas budget plan, Nicor Advanced Energy will have a refund check issued to you so you can apply those funds to future Nicor Advanced Energy bills
Q 13:

When will I receive my first bill with my TruBalance charges?

A 13:
After you enroll, you’ll receive at least one more regular gas bill, which you’ll be responsible for paying. You will become active in the TruBalance program at the first meter reading after the utility accepts you into the utility's Choice program. You’ll receive your first TruBalance charges approximately 30 days after you become active in the TruBalance program.
Q 14:

What happens if I don’t pay my TruBalance bill?

A 14:
Nicor Advanced Energy reserves the right to terminate you from TruBalance service if you don't pay. You will still be responsible for cancellation fees, any past-due balances, and any potential late-payment fees (1.5% of your outstanding monthly balance).
Q 15:

What is the difference between Nicor Advanced Energy and Nicor Gas?

A 15:

Nicor Advanced Energy (“NAE”) is not the same company as Nicor Gas Company, and the Illinois Commerce Commission (“ICC”) does not regulate NAE’s prices. You do not have to buy products or services from NAE in order to receive the same quality of service from the gas utility. Nicor Gas does not set the price you pay for such service nor does the ICC regulate the prices offered by NAE.

Q 16:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 16:
You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005

Q 17:

Is the gas supply purchased through TruBalance secure and reliable?

A 17:
Yes. You’ll be purchasing your natural gas from Nicor Advanced Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Nicor Advanced Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor and Peoples Gas/North Shore Gas territories. In addition, Nicor Advanced Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Nicor Advanced Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.
  1. How does the PriceGuard plan work?
  2. What are the benefits of PriceGuard?
  3. How is the PriceGuard amount determined?
  4. How long is the PriceGuard quote good for?
  5. What happens at the end of my PriceGuard contract?
  6. What are the other advantages of enrolling in the PriceGuard energy plan?
  7. Are there any additional fees to enroll in the PriceGuard program?
  8. Is there a fee if I decide to cancel?
  9. What is rescission and how is it different from cancellation?
  10. Will I save money on the PriceGuard program compared to what I would have paid on traditional gas utility service?
  11. If I am already with another supplier, how can I get on the PriceGuard program?
  12. If I move to a new address, will my PriceGuard contract renew automatically?
  13. What if I’m already enrolled in the gas utility budget plan and I want to enroll in the PriceGuard program?
  14. When will I receive my first bill with PriceGuard charges?
  15. What happens if I don't pay my PriceGuard bill?
  16. What is the difference between Nicor Advanced Energy and Nicor Gas?
  17. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  18. Is the gas supply purchased through PriceGuard secure and reliable?
Q 1:

How does the PriceGuard plan work?

A 1:
On traditional utility service, your price per therm of gas can change monthly. Nicor Advanced Energy's PriceGuard plan lets you lock in a fixed price per therm for your natural gas for 12 months. Since the price of natural gas changes frequently as a result of weather, economic conditions or other factors, you will have the peace of mind of knowing that you are protected from fluctuations in the market price of natural gas.

Q 2:

What are the benefits of PriceGuard?

A 2:
You are protected from fluctuating natural gas prices due to changing market prices that affect your monthly gas bill. No matter how much natural gas prices fluctuate, especially during winter, your price per therm remains unchanged - guaranteed!

Q 3:

How is the PriceGuard amount determined?

A 3:

Once you're enrolled in PriceGuard, your stated price per therm will not change for 12 months. Each month your PriceGuard bill will consist of the set price per therm multiplied by the therms you used in that period.

Q 4:

How long is the PriceGuard quote good for?

A 4:
Once you’ve been given a PriceGuard quote, we encourage you to enroll by the end of that business day to lock in the quoted price. If you choose to wait to sign up until a later date, your PriceGuard quote may change.
Q 5:

What happens at the end of my PriceGuard contract?

A 5:

Before your 12-month PriceGuard agreement ends, we will:

  • Send you your new PriceGuard amount for the next 12-month period, and a written notice if there are changes to the terms and conditions of the PriceGuard agreement
  • Show your fixed price per therm for the next 12 months on your renewal, and an administration fee, if applicable
  • Renew your enrollment automatically unless you notify us at 1-877-292-9363 within 30 days of the postmarked date of the notice of your new rate and terms
Nicor Advanced Energy reserves the right not to renew the PriceGuard agreement. 
Q 6:

What are the other advantages of enrolling in the PriceGuard energy plan?

A 6:
You can trust a Nicor company to deliver on its contracted pricing commitments. As an industry leader, we are committed to customer satisfaction with a team of customer service professionals ready to help you find the right natural gas plan for you. You also gain access to special discounts on a wide variety of home warranty plans through our affiliate company, Nicor Home Solutions.
Q 7:

Are there any additional fees to enroll in the PriceGuard program?

A 7:
There are no enrollment fees. PriceGuard offers can vary so, depending on the plan you are enrolling in, an administration fee may apply.
Q 8:

Is there a fee if I decide to cancel?

A 8:

There is no cancellation fee if you cancel your agreement within 10 business days of the issue date of your first bill. If you terminate this agreement or otherwise cause the termination of this agreement after the 10-business-day period, a termination fee of $50 will apply. You'll be responsible for the period of time you are on the plan. To cancel, call us at 1-877-292-9363. Cancellation fees may apply.

Q 9:

What is rescission and how is it different from cancellation?

A 9:
Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made.  If you decide to rescind your PriceGuard contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Nicor Advanced Energy. If a contract is rescinded, you will remain a customer of the energy supplier you had contracted with prior to enrolling in the Nicor Advanced Energy contract.

  • To rescind your contract in Nicor Gas territory, call 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 10:

Will I save money on the PriceGuard program compared to what I would have paid on traditional gas utility service?

A 10:
Depending on the difference between your PriceGuard fixed rate and monthly variable rates during the 12-month term, you may or may not save money compared to traditional utility service.
Q 11:

If I am already with another supplier, how can I get on the PriceGuard program?

A 11:

If you decide to enroll in the PriceGuard program, your contract with your current supplier will be canceled. Prior to enrolling in the PriceGuard program, you should review your current supplier contract or contact your current supplier to determine if there are any cancellation fees.

Q 12:

If I move to a new address, will my PriceGuard contract renew automatically?

A 12:

It depends on how your utility processes your request to establish service at your new address.  You can facilitate an automatic transfer by taking the following actions.

Before you move, call the utility and request that the gas be turned off at your old house and turned on at your new house. Both requests should be made during the same phone call. Be sure to contact Nicor Advanced Energy, as well, before you move, so we can change your billing address.

When the utility notifies us that you have moved, we’ll enroll you in the Nicor Advanced Energy PriceGuard plan and notify you of your new pricing, terms and conditions.

You may be responsible for one last PriceGuard charge at your old residence. If you choose to cancel your new agreement at your new location, you may do so without penalty for a period of 30 days after the postmark date of the new offer.  You’ll be responsible for any period of time you may be on the program.
Q 13:

What if I’m already enrolled in the gas utility budget plan and I want to enroll in the PriceGuard program?

A 13:

If you decide to enroll in the PriceGuard program, you will automatically be removed from your current budget plan. You'll remain responsible for any outstanding amount you may owe, which will be presented on your utility bill.

  • If you have built a credit balance with Nicor Gas, the credit will be used to pay amounts that become due, including amounts due on your Nicor Advanced Energy account.
  • If you have built a credit balance with Peoples Gas or North Shore Gas, Nicor Advanced Energy will have a refund check issued to you so you can apply those funds to future Nicor Advanced Energy bills
Q 14:

When will I receive my first bill with PriceGuard charges?

A 14:
After you enroll, you’ll receive at least one more regular gas bill, which you’ll be responsible for paying. You’ll become active in the PriceGuard program at the first meter reading after the utility accepts you into the utility’s Choice program. You’ll receive your first PriceGuard charges approximately 30 days after you become active in the PriceGuard program.
Q 15:

What happens if I don't pay my PriceGuard bill?

A 15:
Nicor Advanced Energy reserves the right to terminate you from PriceGuard service if you don't pay. You will still be responsible for cancellation fees, any past-due balances, and any potential late-payment fees (1.5% of your outstanding monthly balance).
Q 16:

What is the difference between Nicor Advanced Energy and Nicor Gas?

A 16:

Nicor Advanced Energy (“NAE”) is not the same company as Nicor Gas Company, and the Illinois Commerce Commission (“ICC”) does not regulate NAE’s prices. You do not have to buy products or services from NAE in order to receive the same quality of service from the gas utility. Nicor Gas does not set the price you pay for such service nor does the ICC regulate the prices offered by NAE.

Q 17:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 17:
You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005
Q 18:

Is the gas supply purchased through PriceGuard secure and reliable?

A 18:
Yes. You will be purchasing your natural gas from Nicor Advanced Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Nicor Advanced Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor and Peoples Gas/North Shore Gas territories. In addition, Nicor Advanced Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Nicor Advanced Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.
  1. How does the PriceCap program work?
  2. Is there a fee if I decide to cancel?
  3. What is rescission and how is it different from cancellation?
  4. Can I be with another supplier and request to go on PriceCap plan?
  5. If I move to a new address, will my PriceCap plan contract automatically carry over?
  6. When will I receive my first bill with PriceCap plan charges?
  7. What happens if I don't pay off my entire utility balance before I receive my first PriceCap plan bill?
  8. What are the benefits of PriceCap plan?
  9. What are the other advantages of enrolling with Nicor Advanced Energy?
  10. How are my PriceCap plan charges determined?
  11. What is the market price Nicor Advanced Energy uses for the PriceCap product?
  12. How long is the PriceCap quote good for?
  13. How long will my PriceCap agreement last?
  14. When will my PriceCap plan begin?
  15. What is the difference between Nicor Advanced Energy and Nicor Gas?
  16. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  17. Is the gas supply purchased through my PriceCap plan secure and reliable?
Q 1:

How does the PriceCap program work?

A 1:
Nicor Advanced Energy's PriceCap provides both protection and flexibility.   You are protected against rising natural gas prices with the flexibility of paying less if monthly market gas prices decrease.  Your guaranteed price  is determined at the time of enrollment.   Your monthly price is based on the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a fixed cents per therm charge.  You will always pay the lower price per therm amount- guaranteed - during your 12-month term.



Q 2:

Is there a fee if I decide to cancel?

A 2:

There is no cancellation fee if you cancel your agreement within 10 business days of the issue date of your first bill.

If you terminate this agreement or otherwise cause the termination of this agreement after the 10-business-day period, a termination fee of $50 will apply. You’ll be responsible for the period of time you are on the plan. To cancel, call us at 1-877-292-9363. Cancellation fees may apply.

Q 3:

What is rescission and how is it different from cancellation?

A 3:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made. If you decide to rescind your PriceCap contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Nicor Advanced Energy. If a contract is rescinded, you’ll remain a customer of the energy supplier you had contracted with prior to enrolling in the Nicor Advanced Energy contract.

  • To rescind your contract in Nicor Gas territory, call 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 4:

Can I be with another supplier and request to go on PriceCap plan?

A 4:
If you decide to enroll in the PriceCap plan, your contract with your current supplier will be canceled. Prior to enrolling in the PriceCap plan, you should review your current supplier contract or contact your current supplier to determine if there are any cancellation fees.

Q 5:

If I move to a new address, will my PriceCap plan contract automatically carry over?

A 5:

It depends on how your utility processes your request to establish service at your new address.  You can facilitate an automatic transfer by taking the following actions.

Before you move, call the utility and request that the gas be turned off at your old house and turned on at your new house. Both requests should be made during the same phone call. Be sure to contact Nicor Advanced Energy, as well, before you move, so we can change your billing address.

When the utility notifies us that you have moved, we’ll enroll you in the Nicor Advanced Energy PriceCap plan and notify you of your new pricing, terms and conditions.

You may be responsible for one last PriceCap charge at your old residence. If you choose to cancel your new agreement at your new location, you may do so without penalty for a period of 30 days after the postmark date of the new offer.  You’ll be responsible for any period of time you may be on the program.
Q 6:

When will I receive my first bill with PriceCap plan charges?

A 6:
After you enroll, you’ll receive at least one more regular gas bill, which you will be responsible for paying. You’ll become active in the PriceCap program at the first meter reading after the utility accepts you into its Choice program. You’ll receive your first PriceCap charges approximately 30 days after you become active in the PriceCap plan.
Q 7:

What happens if I don't pay off my entire utility balance before I receive my first PriceCap plan bill?

A 7:
You are still responsible for any balances that remain outstanding and/or additional late payment fees from the utility until that balance is paid off.
Q 8:

What are the benefits of PriceCap plan?

A 8:

The PriceCap plan provides both protection and flexibility.  You are protected against rising natural gas prices with the flexibility of paying less if monthly market gas prices decrease. 

The PriceCap plan may provide potential savings compared to a fixed-price product should prices fall. Unlike fixed price plans, with the PriceCap plan you enjoy both protection and flexibility.  Your guaranteed maximum price per therm is  determined at the time of enrollment.   Your monthly price is based on the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a fixed cents per therm charge.   You will always pay the lower price per therm amount – guaranteed - during your 12-month contract term. You may also save from milder weather and any conservation measures that result in lower usage.
Q 9:

What are the other advantages of enrolling with Nicor Advanced Energy?

A 9:
You can trust a Nicor company to deliver on its contracted pricing commitments. As an industry leader, we are committed to customer satisfaction with a team of customer service professionals ready to help you find the right natural gas plan for you. You also gain access to special discounts on a wide variety of home warranty plans through our affiliate company, Nicor Home Solutions.
Q 10:

How are my PriceCap plan charges determined?

A 10:

On traditional utility service, your price per therm of gas can change monthly. With the PriceCap plan, you are guaranteed to pay no more than your quoted maximum per-therm price.  This price is set by Nicor Advanced Energy at the time of enrollment.   If the market-based price on your plan falls below your maximum per-therm price, you pay that lower amount. Nicor Advanced Energy uses the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a fixed cents-per-therm charge to determine the market-based price. This index is commonly used in the natural gas industry to establish monthly pricing.   The plan includes a $1.99 monthly administrative fee.

Q 11:

What is the market price Nicor Advanced Energy uses for the PriceCap product?

A 11:
For the PriceCap product, Nicor Advanced Energy uses the first-of-month Bidweek Survey index price at the Chicago Citygate published in Natural Gas Intelligence (NGI) plus a fixed cents per therm charge. This index is commonly used in the natural gas industry to establish monthly pricing.
Q 12:

How long is the PriceCap quote good for?

A 12:
Once you have been given a Nicor Advanced Energy PriceCap quote, we encourage you to enroll by the end of that day and lock in that price. If you choose to wait to sign up until a later date, please be aware that your PriceCap quote may change.
Q 13:

How long will my PriceCap agreement last?

A 13:
PriceCap is a yearly agreement. Your agreement lasts for 12 months.
Q 14:

When will my PriceCap plan begin?

A 14:
After you enroll, you’ll receive at least one more regular gas bill, which you will be responsible for paying. You’ll become active in the PriceCap plan at the first meter reading after you are accepted into the utility's Choice program.
Q 15:

What is the difference between Nicor Advanced Energy and Nicor Gas?

A 15:

Nicor Advanced Energy (“NAE”) is not the same company as Nicor Gas Company, and the Illinois Commerce Commission (“ICC”) does not regulate NAE’s prices. You do not have to buy products or services from NAE in order to receive the same quality of service from the gas utility. Nicor Gas does not set the price you pay for such service nor does the ICC regulate the prices offered by NAE.

Q 16:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 16:

You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005
Q 17:

Is the gas supply purchased through my PriceCap plan secure and reliable?

A 17:

Yes. You’ll be purchasing your natural gas from Nicor Advanced Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Nicor Advanced Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor and Peoples Gas/North Shore Gas territories. In addition, Nicor Advanced Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Nicor Advanced Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.
  1. How does the FlexPlan program work?
  2. What are the benefits of FlexPlan?
  3. How are my FlexPlan charges determined?
  4. What is the monthly market price Nicor Advanced Energy uses?
  5. When will my FlexPlan begin?
  6. How long will my FlexPlan agreement last?
  7. Will I save money on FlexPlan compared to what I would have paid on traditional utility service?
  8. Are there any additional fees to enroll in the FlexPlan program?
  9. Is there a fee if I decide to cancel?
  10. What is rescission and how is it different from cancellation?
  11. Can I be with another supplier and request to go on FlexPlan?
  12. When will I receive my first bill with my FlexPlan amount?
  13. What is the difference between Nicor Advanced Energy and Nicor Gas?
  14. Who do I contact if I have a gas leak or need the gas company to come out to my home?
  15. Is the gas supply purchased through my FlexPlan secure and reliable?
Q 1:

How does the FlexPlan program work?

A 1:
Nicor Advanced Energy's FlexPlan is a variable-rate billing program that allows you to purchase your natural gas based on the prevailing monthly market prices.
Q 2:

What are the benefits of FlexPlan?

A 2:

FlexPlan provides gas price flexibility. Your price per therm varies up and down with the monthly market price of natural gas.

  • If prices fall, FlexPlan may provide potential savings compared to a fixed-price product
  • If gas prices rise, the price you pay per therm will go up since FlexPlan is based on the prevailing market prices of natural gas.
Once you've enrolled in FlexPlan, you may switch to one of our other price protection plans, if eligible, to give you more control over your gas bill or to take advantage of favorable market conditions.
Q 3:

How are my FlexPlan charges determined?

A 3:
Your FlexPlan charge is based on your monthly usage determined by your natural gas utility and the first-of-month Bidweek Survey index price at the Chicago Citygate, published in Natural Gas Intelligence, plus a fixed cents-per-therm charge.



Q 4:

What is the monthly market price Nicor Advanced Energy uses?

A 4:
Nicor Advanced Energy uses the first-of-month Bidweek Survey index price at Chicago Citygate published in Natural Gas Intelligence plus a fixed cents per therm charge. This index is commonly used in the natural gas industry to establish monthly pricing.
Q 5:

When will my FlexPlan begin?

A 5:
After you enroll, you’ll receive at least one more regular gas bill, which you will be responsible for paying. You’ll become active in FlexPlan at the first meter reading after being accepted into the utility's Choice program.
Q 6:

How long will my FlexPlan agreement last?

A 6:
FlexPlan is a month-to-month agreement. Once you're enrolled in FlexPlan, you may switch to one of our other price protection programs, if eligible, to give you more control over your gas bill or to take advantage of favorable market conditions. FlexPlan can be canceled at any time without cancellation fees.

Q 7:

Will I save money on FlexPlan compared to what I would have paid on traditional utility service?

A 7:
You may or may not save money on FlexPlan compared to traditional utility service.
Q 8:

Are there any additional fees to enroll in the FlexPlan program?

A 8:
There are no enrollment fees or extra charges to enroll in FlexPlan.
Q 9:

Is there a fee if I decide to cancel?

A 9:

FlexPlan is a month-to-month agreement. You may cancel without penalty. However, you are responsible for any remaining unpaid balances for the period you were on FlexPlan. To cancel, call us at 1-877-292-9363.

Q 10:

What is rescission and how is it different from cancellation?

A 10:

Rescission means "to take away" or "to take back". The rescission of a contract returns the parties in the contract to the positions they would have occupied if the contract had not been made. If you decide to rescind your FlexPlan contract, you have 10 days from the postmark date of the gas utility letter to request rescission of your contract with Nicor Advanced Energy. If a contract is rescinded, you’ll remain a customer of the energy supplier you had contracted with prior to enrolling in the Nicor Advanced Energy contract.

  • To rescind your contract in Nicor Gas territory, call Gas at 1-888-NICOR4U (1-888-642-6748)
  • In Peoples Gas territory, call 1-866-556-6001
  • In North Shore Gas territory, call 1-866-556-6004
Q 11:

Can I be with another supplier and request to go on FlexPlan?

A 11:
If you decide to enroll in FlexPlan, your contract with your current supplier will be canceled. Prior to enrolling in FlexPlan, you should review your current supplier contract or contact your current supplier to determine if there are any cancellation fees.

Q 12:

When will I receive my first bill with my FlexPlan amount?

A 12:
After you enroll, you’ll receive at least one more regular gas bill, which you will be responsible for paying. You’ll become active in the FlexPlan at the first meter reading after the utility accepts you into the utility's Choice program. You’ll receive your first FlexPlan charges approximately 30 days after you become active in the FlexPlan.
Q 13:

What is the difference between Nicor Advanced Energy and Nicor Gas?

A 13:

Nicor Advanced Energy (“NAE”) is not the same company as Nicor Gas Company, and the Illinois Commerce Commission (“ICC”) does not regulate NAE’s prices. You do not have to buy products or services from NAE in order to receive the same quality of service from the gas utility. Nicor Gas does not set the price you pay for such service nor does the ICC regulate the prices offered by NAE.

Q 14:

Who do I contact if I have a gas leak or need the gas company to come out to my home?

A 14:

You will still be a gas utility customer for delivery services. In case of emergencies or if you smell natural gas:

  • Nicor Gas territory – Call toll-free 1-888-Nicor4U (1-888-642-6748)
  • Peoples Gas territory – Call toll-free 1-866-556-6002
  • North Shore Gas territory – Call toll-free 1-866-556-6005
Q 15:

Is the gas supply purchased through my FlexPlan secure and reliable?

A 15:

Yes. You’ll be purchasing your natural gas from Nicor Advanced Energy. The utility will continue to deliver your gas, read your meter and provide emergency service.

Nicor Advanced Energy has been approved by the Illinois Commerce Commission to supply gas to residential and small commercial customers within the Nicor and Peoples Gas/North Shore Gas territories. In addition, Nicor Advanced Energy has been approved to participate in the Customer Select® and Choices for YouSM programs. As an approved supplier, we will sell you your gas and deliver it to the gas utility system. The utility is still responsible for delivering this gas to your home and maintaining their distribution system.

If gas supplies from Nicor Advanced Energy are interrupted, the gas utility will provide back-up supplies so long as their supplies have not been interrupted.
  1. Who can earn miles as part of the SkyMiles partnership between Nicor Advanced Energy and Delta?
  2. How many miles will I earn?
  3. When will my miles be posted to my Delta SkyMiles account?
  4. I am not a Delta SkyMiles member. How do I become a Delta SkyMiles member so I may start earning miles as a Nicor Advanced Energy customer?
  5. I have multiple Nicor Advanced Energy accounts. May I earn miles for each Nicor Advanced Energy account?
  6. May I direct the miles that I earn through Nicor Advanced Energy to someone's SkyMiles account other than my own?
  7. Do the miles earned through Nicor Advanced Energy count toward Medallion status as Medallion® Qualification Miles (MQMs)?
  8. How can I check my Delta SkyMiles account balance?
  9. If my Nicor Advanced Energy miles are not posting to my SkyMiles account, who do I contact?
  10. If, at the end of my contract term, I choose another gas service plan with a Nicor Advanced Energy affiliate that offers the Delta SkyMiles program, do I need to re-enroll with the SkyMiles program to continue to earn monthly miles?
  11. What is the difference between Nicor Advanced Energy and Nicor Gas?
  12. I have a question not listed here. Whom can I contact?
Q 1:

Who can earn miles as part of the SkyMiles partnership between Nicor Advanced Energy and Delta?

A 1:

Nicor Advanced Energy customers in good standing who are on any of Nicor Advanced Energy's published residential or commercial price plans and are also SkyMiles members are eligible to start earning miles.

Q 2:

How many miles will I earn?

A 2:

When you pay your bill, you'll earn two miles for each dollar spent on the Nicor Advanced Energy gas service charge and monthly administrative service charge (if applicable) on your monthly bill, excluding utility related charges and taxes. If you are on our Guaranteed Bill plan, two miles will be awarded for each dollar spent on the Guaranteed Bill Charge. SkyMiles Medallion® members will be awarded one additional mile for eligible charges. Miles will not be awarded for charges for other products and services such as warranty service charges, or one-time charges such as late fees.

Q 3:

When will my miles be posted to my Delta SkyMiles account?

A 3:

Bonus miles will be awarded after 30 days of continuous active gas service with Nicor Advanced Energy. Ongoing/monthly and bonus miles will be posted to your SkyMiles account up to 4 weeks after each monthly bill date, provided you remain in good standing in the SkyMiles program.

Q 4:

I am not a Delta SkyMiles member. How do I become a Delta SkyMiles member so I may start earning miles as a Nicor Advanced Energy customer?

A 4:

It's easy to sign up for Delta SkyMiles. Simply visit delta.com/skymiles.

Q 5:

I have multiple Nicor Advanced Energy accounts. May I earn miles for each Nicor Advanced Energy account?

A 5:

Yes. Simply advise the customer care representative of your Nicor Advanced Energy account numbers. You may elect to have each of your accounts distributed to a single or multiple SkyMiles accounts as you wish.

Q 6:

May I direct the miles that I earn through Nicor Advanced Energy to someone's SkyMiles account other than my own?

A 6:

Yes. Simply call our Customer Care Center toll-free at 1-888-237-5216.

Q 7:

Do the miles earned through Nicor Advanced Energy count toward Medallion status as Medallion® Qualification Miles (MQMs)?

A 7:

Unfortunately, they do not.

Q 8:

How can I check my Delta SkyMiles account balance?

A 8:

Visit delta.com/skymiles to check your balance.

Q 9:

If my Nicor Advanced Energy miles are not posting to my SkyMiles account, who do I contact?

A 9:

Please contact us at 1-888-237-5216 and we will check on the status. However, if you recently signed up, please keep in mind that bonus miles will be awarded after 30 days of continuous active gas service with Nicor Advanced Energy and it may take up to 4 weeks after each monthly bill date before ongoing and bonus miles start posting to your SkyMiles account, provided you remain in good standing in the SkyMiles program.

Q 10:

If, at the end of my contract term, I choose another gas service plan with a Nicor Advanced Energy affiliate that offers the Delta SkyMiles program, do I need to re-enroll with the SkyMiles program to continue to earn monthly miles?

A 10:

Your participation in the Delta SkyMiles program will continue without interruption as long as you have active service and are current with your bill payments. You also consent to the sharing of your account information with that affiliate so you can continue to earn miles.

Q 11:

What is the difference between Nicor Advanced Energy and Nicor Gas?

A 11:

Nicor Advanced Energy (“NAE”) is not the same company as Nicor Gas Company, and the Illinois Commerce Commission (“ICC”) does not regulate NAE’s prices. You do not have to buy products or services from NAE in order to receive the same quality of service from the gas utility. Nicor Gas does not set the price you pay for such service nor does the ICC regulate the prices offered by NAE.

Q 12:

I have a question not listed here. Whom can I contact?

A 12:

Call our Customer Care toll-free at 1-888-237-5216 or email us at naecustcare@aglresources.com.